Last Updated: August 20, 2026
Welcome to Little Sparks, Big Hearts. These Terms of Service ("Terms") govern your use of our website, products, and services. Throughout these Terms, "we," "us," and "our" refer to Little Sparks, Big Hearts.
By visiting our website, purchasing a product from us, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.
1. Online Store Terms
By using our website, you represent that you are at least the age of majority in your state or place of residence or that you have the consent of a parent or legal guardian.
You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of our services.
You may not attempt to interfere with the security, operation, or functionality of our website.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, colors, photographs, dimensions, and other information as accurately as possible.
However, colors and appearance may vary depending on your device, screen settings, manufacturing variations, or other factors. Because some of our products may be handmade, customized, sourced from third-party suppliers, or produced in batches, minor variations may occur.
We do not guarantee that every product photograph or description will perfectly represent the product you receive.
We reserve the right to modify or discontinue products without notice and to limit quantities available for purchase.
3. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including suspected fraud, incorrect pricing or product information, product unavailability, payment issues, or errors affecting an order.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.
4. Prices and Payment
Prices are displayed in U.S. dollars unless otherwise indicated.
Prices, promotions, and product availability may change without notice. Applicable taxes and shipping charges will be shown during checkout when required.
If a product is inadvertently listed at an incorrect price, we may cancel the affected order and issue a refund.
Payments are processed through the payment methods made available during checkout. We do not guarantee the continued availability of any particular payment method.
5. Shipping and Delivery
Shipping estimates are estimates and are not guarantees unless expressly stated otherwise.
Delivery times may be affected by carriers, weather, holidays, supply interruptions, incorrect addresses, customs, or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address.
Additional information regarding processing, shipping, delivery, and related issues is provided in our Shipping Policy, which is incorporated into these Terms by reference.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
6. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, damaged products, and order issues are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.
Please review that policy before making a purchase.
Nothing in our Return & Refund Policy or these Terms limits rights or remedies that cannot legally be waived under applicable law.
7. Personalized and Custom Products
Certain products may be personalized, customized, made to order, or otherwise created specifically for you.
You are responsible for reviewing all names, dates, wording, colors, quantities, and other customization information before submitting your order.
Unless otherwise stated in our Return & Refund Policy, personalized or custom products may not be eligible for return or exchange except where the product arrives damaged, defective, materially differs from what was ordered, or applicable law otherwise requires a remedy.
8. Product Safety and Intended Use
Some products sold by Little Sparks, Big Hearts may contain small parts, decorative components, packaging materials, strings, ribbons, balloons, or other items that may present choking, suffocation, entanglement, or other hazards, particularly to young children.
Products should be used only for their intended purpose and in accordance with any instructions, warnings, or age recommendations supplied with the product.
Children should be appropriately supervised when using or handling products that are not specifically designed for unsupervised use.
Decorative products are not toys unless expressly identified as such.
9. Third-Party Products and Services
Some products or services available through our website may be manufactured, fulfilled, shipped, processed, or otherwise provided with assistance from third parties.
We may also provide links to third-party websites or services for your convenience.
We are not responsible for the content, privacy practices, or operation of third-party websites. Your use of third-party services may be subject to additional terms established by those providers.
Nothing in this section eliminates responsibilities that applicable law places on us as the seller of products purchased through our website.
10. Intellectual Property
Unless otherwise indicated, the content on our website—including our branding, text, graphics, photographs, designs, logos, and original website content—is owned by or licensed to Little Sparks, Big Hearts and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, commercially exploit, or otherwise use our protected content without our prior written permission, except as permitted by law.
Third-party names, trademarks, designs, and other intellectual property remain the property of their respective owners.
11. Reviews and User-Submitted Content
If you submit a review, photograph, comment, suggestion, or other content to us, you represent that you have the right to submit that content and that it does not violate another person's rights or applicable law.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute content that you intentionally submit for publication in connection with our business and marketing.
We reserve the right to remove content that we reasonably believe is unlawful, abusive, misleading, infringing, or otherwise inappropriate.
12. Prohibited Uses
You may not use our website to engage in unlawful activity; infringe intellectual property rights; submit malicious code; collect personal information about others without authorization; engage in fraud or deceptive conduct; interfere with website security; impersonate another person; or otherwise misuse our website or services.
We may restrict or terminate access to our services when reasonably necessary to address misuse, fraud, security threats, or violations of these Terms.
13. Privacy
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, and disclose personal information.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an "as available" basis.
We do not guarantee that our website will always be uninterrupted, secure, or error-free.
Any warranties that cannot legally be excluded or limited under applicable law remain in effect.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Little Sparks, Big Hearts and its owners, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Little Sparks, Big Hearts and its owners, employees, and agents from claims, losses, or expenses resulting from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
17. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors and update information as appropriate.
If an error materially affects an order you have already placed, we will handle the affected order in accordance with applicable law.
18. Changes to These Terms
We may update these Terms from time to time.
The current version will be posted on this page with an updated "Last Updated" date. Changes will apply prospectively from the effective date unless applicable law requires otherwise.
Your continued use of our website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
20. Governing Law
These Terms and your use of our services are governed by the laws of the State of California, without regard to conflict-of-law principles.
Nothing in these Terms limits any consumer protection rights or remedies available to you under applicable law.
21. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and Little Sparks, Big Hearts regarding your use of our website and services.
22. Contact Information
Questions regarding these Terms of Service may be submitted through the contact information provided on our website.
Little Sparks, Big Hearts
San Jose, California
United States