We want every Little Sparks, Big Hearts order to bring a little extra joy to your celebration. If something isn't quite right, we're here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused, unopened, and in its original condition
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In its original packaging, when applicable
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Accompanied by your order number or other proof of purchase
Please contact us before sending an item back. Returns sent without first requesting a return may not be accepted.
Items That Can't Be Returned
Because many of our products are intended for parties, gifting, and children, certain items are not eligible for return. These include:
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Personalized or custom-made items
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Items that have been opened, used, assembled, or altered
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Perishable items, including food or edible products
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Personal care or hygiene-related products once opened
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Gift cards
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Items marked Final Sale
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Clearance items specifically marked Final Sale
If you're unsure whether an item is eligible for return, contact us and we'll be happy to help.
Return Shipping
For standard returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning an item. Little Sparks, Big Hearts is not responsible for return packages that are lost or damaged in transit.
If your order arrived damaged, defective, or incorrect, please contact us before returning it. If we determine that the issue was our error, we'll cover the cost of making it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and include:
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Your order number
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A brief description of the problem
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Photos of the item and packaging, when applicable
We'll review the issue and work with you on an appropriate replacement, refund, or other resolution.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for your bank or credit card company to process and post the refund.
Original shipping charges are not refundable unless the return is due to an error on our part.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us.
Exchanges
The easiest way to exchange an item is to return the eligible item and place a new order for the item you'd like instead. This helps ensure that the replacement item is still available.
If your item arrived damaged or incorrect and you need a replacement, contact us before placing another order.
Cancellations
We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us as soon as you can.
We can't guarantee that an order can be changed or canceled once processing has begun or the order has shipped.
How to Start a Return
To request a return, contact us with your order number and the item or items you'd like to return.
Once your return is approved, we'll provide instructions for sending your item back.
Please don't send returns to an address found on your package without contacting us first, as some orders may ship from different fulfillment locations.
Questions?
Questions about a return, refund, or an order that didn't arrive as expected? Contact us through our website and we'll be happy to help.